FAQs

May we help you?

Our Customer Care is available to answer your questions and can be reached via:

- Whatsapp | +61 455 427 221
- Email | shop@kokomonde.com.au

Monday to Friday 9am – 5pm (EST), excluding holidays.

How are scarf edges finished?

Scarf edges are finished with a hand-rolled edge

How can I ensure scarf colours match?

Product colours may vary slightly in comparison to what displays on your screen. You may find the range stocked in your local school store to view and match colours. If not, suggest they do stock them. Alternatively place an order online and if colours are not matching return the scarf providing it is in its original condition and packaging for a refund. Return postage to be paid by customer.

Am I able to return my scarf?

Yes, within 20 days of yor parcel being shipped. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Where is Koko based?

Koko is founded and based in Young, NSW Australia.

What does shipping cost?

Shipping is automatically calculated at checkout based on your location. If your country isn’t shown in the list of available countries please contact us to place your order :)

FREE SHIPPING (AUSTRALIA)

Rate: $0.00 AUD per order

EXPRESS SHIPPING (AUSTRALIA)

Approx: $12.00 AUD per order express to Australia

STANDARD SHIPPING (NEW ZEALAND)

Approx: $7.00 AUD per order standard to New Zealand

EXPRESS SHIPPING (NEW ZEALAND)

Approx: $22.00 AUD per order express to New Zealand

STANDARD INTERNATIONAL SHIPPING

Approx: $15.00 AUD per order standard to United States, United Kingdom, Canada, France, Germany, Italy, Sweden, Switzerland

EXPRESS INTERNATIONAL SHIPPING

Approx: $26.00 AUD per order express to United States, United Kingdom, Canada, France, Germany, Italy, Sweden, Switzerland

Spend over $280 for FREE Standard International Shipping. Use code: FREEINTLSHIP at checkout.